FAQS

1.How do I place an order?

After click the item you are looking for,select size and fill in quantity,and then click Add to Cart.Review the items in your shopping cart.Enter coupons or discount codes if you have any.When you are ready,click Proceed to Checkout. Choose your check out method as guest or registered customer(registered customers can log in from the right page).Click Continue and you will be transferred to the payment page.Please indicate the destination for the product,the method of payment and the billing address.Review your order information.You may edit your address and payment information.Select "Process Order" to complete checkout.Do not forget to keep the order information in a secure place in case that you may need to check your order

2.Is my payment on your site secure?

Our website has created a secure transaction environment.The ordering system we used is the industry standard for encryption technology-to protect your private information registered on our site.The encryption system provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.

Fast Shipping / Professional Packaging

With internationally renowned logistics operators,including DHL, UPS and EMS,We ships worldwide to more than 200 countries with thousands of orders dispatched securely on an almost daily basis.For total convenience,we offer a broad range of shipping options to fit the needs of every customer.Professional warehouse personnel will take good care of your orders by making sure they are packed in accordance with your standards.Your products will be carefully checked and securely packed before shipping out.

3.What should I do if I am getting an error when I pay with my credit card? If you get an error when you are trying to pay by credit card,which you are sure the outstanding of deposits is sufficient, please go back and place an order again,your previous orders placed without payment should be cancelled within 24 hours.If it still do not work,please check with your credit card company to verify that your card is in good standing,and contact us for assistance.

4.What can I do,if I cannot place an order successfully online? If you encounter this problem,please try the following steps:First, please clear the cookies,restart the browser,turn off Firewall and then try again.Second,if the problem persists,please change another computer or another internet browser,such as Firefox,and then try.Or you can try to login after several hours.Last,if the above steps don’t work,you can contact us.

5.What if I can't remember my password?

If you've forgotten your password,click the'Forgot your password?'on the LOG IN page and follow the instructions on the next page to change your password.

6.Are all your items in stock?

Generally speaking,all of our items listed on the website are available.But rarely some items that are in great demand may be out of stock.If it happens,we will contact you as quickly as possible.You are given the option of changing to the other item on our website or asking for a prompt refund.

7.How long will the delivery take?

The time for delivering depends on your location.Normally,it will take 5-7 working days to your here.

8.How can I track my order?

You can check the status of your package through the tracking number on the website of the logistics.We will send you an email about the tracking number and the website of logistic after arranging shipment.

9.What should I do if my order never arrived?

If you did not receive the order in 2 weeks after shipped out,please contact customer service for assistance.But it rarely happens.

10.How long does it take for refunds to come through?

Once your return is received and inspected by the fulfillment centers,your refund will be processed and automatically applied to your credit card or original method of payment within 2 days.Please note that depending on your credit card company,it may take additional 2-10 or more business days after your credit is applied for it to post to your account.

11.Sales area?

Our products are mainly exported to overseas markets in Europe,the USA,South America,and so on,Free Shipping.